Official Statement Covid 19

Official Statement Covid 19

In MÍA Hotels & Resorts, we care about the health of our clients, partners and collaborators.

Following the guidelines of the United States Center for Disease Control and Prevention (CDC), regarding the request for a negative COVID-19 test for all those who enter that country by air as of January 26, present year. We inform you of the measures that MÍA Hotels & Resorts has developed:

There will be modules in designated areas of each of our hotels, with the intention of facilitating the application of certified COVID-19 tests, by the hand of medical specialists and in alliance with certified emission laboratories.

COVID-19 tests will be applied at the hotel. To do this, during your stay you must go to the Concierge area to schedule your samplings, considering that they are valid for 3 days from the day the sample is taken.

Hours of operation: Monday to Saturday from 11:00 am to 01:00 pm. If necessary, a schedule will be scheduled after 02:00 PM and also on Sundays.

The costs are as follows:

Ag Covid-19 test, $ 680.00 (Six hundred and eighty pesos with 00/100 M.N.).

SARSCov-2 RT-PCR test, $ 1,900.00 (Nineteen hundred pesos with 00 / 100M.N.)

If a positive test is found during the evaluations carried out in our facilities, it will be evaluated and proceeded following the instructions of the authorities, the hotel’s operations management and the procedure designated by the health safety committee; Likewise, it will be informed of the alternatives that exist for accommodation in the case of MIA Reef Isla Mujeres and MÍA Bacalar Luxury Resort & SPA in accordance with the options presented by the Ministry of Tourism.

In this sense, guests who have prepaid nights and choose any of the hotels established to host positive cases, will be issued a certificate for the number of nights pending to enjoy, the validity of these certificates will be confirmed at the time of being granted.

We keep all our facilities completely sanitized and following the protocols indicated by the World Health Organization and the Mexican Ministry of Health, so that, from the moment of their reservation, all our guests will be informed about the facilities that will be provided to them. so that the tests are carried out within our facilities.

We maintain our commitment to provide all the necessary support for a safe return to your destination, therefore, we will be informing through our communication channels with clients, partners and collaborators, about the measures implemented and news. We are under your command.

By provision of the United States government, all passengers who intend to enter the United States, in addition to the negative test, must present the attached document duly completed and signed.

Download disclosure to Passengers

The airlines will be able to segregate the review of documents to the counter for those who do not upload them.

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