MÍA Bacalar


HOTELERÍA SUSTENTABLE BACALAR, S.A. DE C.V. (hereinafter “MÍA BACALAR”) is a company dedicated to providing lodging services, offering its customers a unique experience.

Scope of Terms and Conditions

The following are the Terms of Use (hereinafter referred to as the the “Terms”) governing the utilization of the MÍA BACALAR website (hereinafter referred to as the “Site”). By using or accessing the Site, you explicitly agree to adhere to the terms and conditions outlined on this page, as well as all applicable laws and regulations in accordance with the current laws governing the use of the Site. MÍA BACALAR reserves the right to modify these Terms at any time, and such changes will become effective immediately upon being posted on the Site. We encourage you to regularly check this page on the Site Violation of these Terms, may result in the termination of yourSite usage, exclusion from future access, cancellation of services obtained through the Site, annulment of your application, and/or the pursuit of legal action we deemed necessary to safeguard the interests of MÍA BACALAR.

In using the MÍA BACALAR website, you acknowledge that you have read, understood, and accepted the site’s privacy notice , including the use of cookies.

Intellectual Property

Copyright ©️ The content, elements, and features comprising the Site may not be used, reproduced, copied and or transmitted in any form or by any means, electronic, printed or otherwise, without the written permission of MÍA BACALAR. All Iintellectual property rights on the Site are owned by MÍA BACALAR, or as appropriate, licensed for use or exploitation. Intellectual property rights includes: copyright, such as literary works (scientific, technical or practical), images, designs, photographs, animations, audiovisual materials, radio or television programs, computer programs, cartoons, paintings, compilations, database,s and others that, by analogy, can be considered as works under to the Federal Copyright Law, as well as international provisions adhered to by Mexico. They also encompass industrial property rights, which involve inventions such as distinctive signs: trademarks, patents, industrial designs, utility models, trade names, commercial notices, geographical indications, appellations of origin and those protected by the Federal Law for the Protection of Industrial Property and International Treaties to which our country is a party.

You expressly acknowledge that only the holder or licensee is authorized to use or exploit the content. Therefore, it is STRICTLY PROHIBITED to copy, display, forward, reproduce, reuse, sell, transmit, distribute, download, license, modify, publish or use in any other way the text, images, data, logo and distinctive used on the Website, as well other materials, photographs, videos and in general all the information contained therein (collectively referred to as the “Content”) for public, commercial or any purpose other than that explicitly stated above. The Content is the exclusive property of MÍA BACALAR and its rights are safeguarded by the Federal Law for the Protection of Industrial Property and its Regulations, the Federal Copyright Law and its Regulations, as well as International Treaties. Non-compliance with the provisions of these Terms and Conditions may result in liability in administrative, civil, criminal, and other related matters.

Under no circumstances should anything in these Terms and Conditions be construed as granting license in relation to the Content or any intellectual property rights, nor is it authorized to form any link or make references to the Website, unless permitted by written agreement entered into with MÍA BACALAR.

Additionally, you are prohibited from using this Site or its contents for any commercial or speculative purposes. Do not engage in speculative, false, or fraudulent activities in anticipation of demand. Furthermore, you are not allowed to ; access, monitor or copy any content or information from this website using any robot, spider, redirect or other automated means or any manual process without our express written permission. Do not; violate the restrictions specified if any robot exclusion header on this website or bypass or circumvent any measures implemented to prevent or limit access to this website. Taking any action that, in the internal judgment of MÍA BACALAR, imposes, an unreasonable or disproportionately large load on the infrastructure is strictly prohibited.Deep-link to any part of this website, including, without limitation, the path to purchase for any travel service, is prohibited without express written permission. Additionally,; “framing”, “mirroring” or incorporating any part of this Site into any other website is not allowed.

In the event that a reservation or the user account displays signs of fraud, abuse or suspicious activity, MÍA BACALAR reserves the right to cancel it without liability., If fraudulent activity is detected, MÍA BACALAR reserves the right to take appropriate legal action, in addition to any expenses incurred.

Contracted services

MÍA BACALAR will provide services in accordance with your selection on the Site for the contracted services. You are considered a customer or use for these purposes.

The prepaid rate for any of MÍA BACALAR’s facilities, selected by choosing the “Pay Now” or “Book”, option on miabacalar.com will be immediately charged to the provided credit or debit card. It’s important to note that, discount coupons can only be applied to reservations made with the “Pay Now” option.

By selecting this option, you expressly confirm that you have received all necessary information regarding applicable restrictions for your awareness, security and legal certainty.

If you have any doubts, complaints, suggestions, or claims, you can communicate them to MÍA BACALAR. You may contact us, by phone at: MX +52 1 998 999 2050 ; during customer service hours from Monday to Thursday, 9:00 am to 2:00 pm and 3:00 pm to 5:00 pm, and on Fridays from 9:00 am to 2:00 pm. Alternatively, you can send an e-mail to [email protected], including additional information for identification purposes.


By entering into this agreement, you commit to paying the total price for the contracted services or adhering to the terms provided in the financing arrangement. This payment ensures that, MÍA BACALAR can deliver the contracted services, including the application oif any promotions and/or additional services.

For payment obligations incurred in foreign currency to be fulfilled in the United Mexican States, the settlement will be made by delivering the equivalent amount in the local currency., The exchange rate used for this conversion will be based on the rate published in the Official Gazette of the Federation on the day the payment is made.

Liability and Limitation:

MÍA BACALAR shall not be held liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenue, arising directly or indirectly. This includes any loss of profits or revenue, arising directly or indirectly. This includes any loss of data, use, goodwill or other intangible losses, resulting from: (a) your access to, use of, or inability to access or use the Services; (b) any conduct or content of any party unrelated to MÍA BACALAR, including without limitation, any defamatory, offensive or illegal conduct; or (c) unauthorized access, use or alteration of your content or information.

You acknowledge and agree that the disclaimers and limitations of liability outlined in these Terms of Use represent a reasonable and fair distribution of risk between you and MÍA BACALAR.

Protection of Personal Data

The information provided by the customer or is safeguarded in compliance with the Federal Law on Protection of Personal Data Held by Private Parties and its regulations. Additionally, it adheres to, the Privacy Notice Guidelines and the General Data Protection Regulation of the European Union.

In its capacity as the responsible entity and with a commitment to uphold the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in the processing of personal data, as well as respecting the rights of privacy and informational self-determination, MÍA BACALAR provides the privacy notice, accessible at the following link: https://miabacalar.com/privacy-notice


The contracted services may not be transferred under any circumstances, in case of cancellation you must make the corresponding request to MÍA BACALAR .

Cancellation requests must be made through the email [email protected], being this the only way to validate date and reason for cancellation and must be in accordance with the cancellation policy that applies to each of the contracted services.

Independence of clauses:

In the event that any provision of these Conditions is declared invalid by the appropriate authority, this shall not affect any other term. In the event of a breach of these Terms, our failure to take immediate action shall not waive any exercise of our rights to which we are entitled.

Applicable law

For the interpretation and enforcement of these terms and conditions, the parties submit to the jurisdiction of the courts of the entity where MÍA BACALAR is located in the United Mexican States, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles. Also, the industrial property legislation applicable in the United Mexican States will be applicable.

Date of last update October 5, 2023.